Terms and Conditions
1.1. The following definitions and interpretation rules apply to these Terms and Conditions ("Conditions"): VELETIS LTD: VELETIS LTD, operating under the trade name "Hylixa.com," is a company registered in the United Kingdom. Business Day: Any day excluding weekends and official public holidays in the United Kingdom, between 9 AM and 6 PM (local time). Charges: The fees payable by the Client to Hylixa for the provision of the Services. Contract: The agreement formed when the Client places an Order and Hylixa accepts it or when the Client accepts a valid quotation for Services from Hylixa under Condition 2.3. Client: The individual, firm, or company purchasing Services from Hylixa. Client Materials: All documents, information, materials, and works provided by the Client to carry out the Services, including but not limited to written content, project briefs, and reference materials. Deliverables: All documents, products, and materials developed by Hylixa (or its agents, subcontractors, consultants, and employees) in relation to the Services, in any form, as specified in the Contract. Force Majeure: Any act, event, or circumstance beyond the reasonable control of the affected party. Intellectual Property Rights: All rights, whether registered or unregistered, including copyrights, trademarks, domain names, trade secrets, database rights, and other intellectual property rights. Order: A written order for the Services placed by the Client.
Services: Copywriting, content marketing, SEO-focused content, social media copy, advertising copy, and any other services provided or agreed upon by Hylixa for the Client.
1.2. Headings used in these Conditions are for convenience only and do not affect the interpretation of the terms.
1.3. References to "writing" or "written" include communication via email and other digital means.
2.1. These Conditions:
(a) Apply to and are incorporated into the Contract.
(b) Prevail over any inconsistent terms contained in the Client’s purchase order, acceptance of a quotation, or any other document supplied by the Client.
2.2 By ordering any of the Services, the Client agrees to be bound by these Conditions. The Client must be at least 18 years old and legally able to enter a contract.
2.3 The Client’s Order or acceptance of a quotation for Services constitutes an offer to purchase the Services on these Conditions. No offer shall be accepted by Hylixa other than:
(a) By a written acceptance issued by Hylixa.
(b) By Hylixa commencing the provision of Services, in which case a binding contract is formed.
2.4. Quotations are valid for a period of 7 days from issuance unless stated otherwise.
2.5. The description of Services on Hylixa.com is a general overview and does not form part of the Contract.
3.1. The Services shall commence on the date of acceptance and shall continue for the period specified in the Order.
3.2. Services may be provided in instalments where necessary.
3.3. Product delivery will take place no later than 72 hours after the purchase has been made, unless stated otherwise. In case of a delay, Hylixa Customer Support will notify the Client as soon as possible.
4.1. Hylixa shall use reasonable efforts to deliver high-quality Services as specified in the Contract.
4.2. Hylixa shall make efforts to meet any agreed-upon deadlines, but time shall not be of the essence.
4.3. Hylixa is not responsible for the loss, corruption, or modification of Client-provided materials.
4.4. Hylixa does not guarantee specific marketing or SEO results from its Services.
5.1. Fees for the Services shall be set out in the Order or quotation provided by Hylixa.
5.2. Prices may be displayed in multiple currencies, with exchange rates subject to fluctuation. The Client is responsible for any applicable VAT or other taxes.
5.3. Payments must be made in advance unless otherwise agreed. The Client may pay either by direct payment or from their account balance, as available.
5.4. Orders cancelled after work has commenced will be subject to partial or full charges, depending on the progress of the work.
6.1. Unless otherwise agreed, Hylixa retains all Intellectual Property Rights in the Deliverables until full payment is received.
6.2. Upon payment, Hylixa grants the Client a license to use the Deliverables for their intended purpose.
7.1. Both parties agree to keep all confidential information shared during the engagement strictly confidential.
7.2. The Client must not disclose or distribute any proprietary materials provided by Hylixa without prior written consent.
8.1. Hylixa is not liable for any indirect, incidental, or consequential damages resulting from the use of its Services.
8.2. The total liability of Hylixa for any claim is limited to the amount paid by the Client for the specific Service in question.
8.3. Responsibility
Clients are responsible for ensuring their use of the Website is lawful and in accordance with these Terms. Misuse may result in termination, suspension, or legal enforcement.
If someone else accesses our Service using your credentials or internet connection, you remain fully responsible for all activity conducted.
Our services are not offered to, or directed at, individuals or entities located in the United Kingdom. We do not promote, supply, or deliver any goods or services within the territory of the UK. No part of our service infrastructure, fulfillment, or delivery is carried out from within the United Kingdom, nor are our services intended for UK residents or UK-based users.
9.1. Refunds will only be provided if the Services were not delivered on time or as expected, based on direct communication with Hylixa Support.
9.2. To request a refund, the Client must contact Hylixa Support within 7 days of the expected delivery date, providing details of the issue and supporting evidence.
9.3. Hylixa reserves the right to review and assess refund requests on a case-by-case basis. If a refund is approved, it will be processed using the original payment method.
9.4. Refunds will not be issued for dissatisfaction with subjective aspects of the Services, such as writing style preferences, or for delays caused by incomplete or unclear instructions from the Client.
10.1. Either party may terminate the Contract if the other party breaches its obligations and fails to remedy the breach within 30 days of notice.
10.2. Termination does not affect any accrued rights or obligations of either party.
11.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12.1. Hylixa reserves the right to amend these Terms at any time. Changes will be effective upon posting on the website.
12.2. Continued use of the Services after changes are made constitutes acceptance of the updated Terms.
For any inquiries regarding these Terms, please contact us at:
Email: [email protected]
Registered Address: 124 City Road, London, United Kingdom, EC1V 2NX
Effective Date: 10.02.2025