Terms and Conditions
These Terms of Service (“Terms”) govern your access to and use of https://hylixa.com (“Website,” “Platform,” “Service”), operated by VELETIS LTD, Company Number 16089505, Registered Address: 124 City Road, London, United Kingdom, EC1V 2NX (“Hylixa,” “we,” “us,” or “our”).
By accessing or using the Website, you confirm that you have read and agree to these Terms. If you do not agree, you must stop using the Website immediately.
We reserve the right to modify these Terms at any time. Updated Terms become effective upon publication on the Website. Continued use of the Service signifies acceptance of the updated Terms.
VELETIS LTD acts as the Merchant of Record for all purchases made through Hylixa.com.
All payments are processed through a PCI-DSS Level 1 certified Payment Service Provider (PSP).
Hylixa does not store, handle, or access card numbers or cardholder authentication information.
You acknowledge that card transactions are subject to Visa/Mastercard rules and applicable financial regulations.
You must be 18 years or older to use Hylixa.
By using the Website, you confirm that you meet this requirement.
Hylixa provides professional digital content creation and marketing services, including but not limited to:
All deliverables are text-based services delivered digitally.
No physical goods are shipped.
You may be required to create an account to:
Account owners must:
You are responsible for all activity on your account
The full order workflow on Hylixa.com varies depending on whether the Client:
- Purchases a predefined service, or
- Places a custom task request.
In both cases, service fulfillment follows the sequence below:
1. The user logs into their account or registers a new one.
2. The user selects a content service (copywriting, SEO, ads copy, etc.).
3. The user chooses package type, word count, or custom specifications.
4. The user adds the service to the basket.
5. The user enters billing details and reviews the order summary.
6. The user accepts the Terms of Service and Privacy Policy.
7. The user is redirected to the PSP’s secure payment page.
8. The user completes payment using their selected payment method.
9. Upon successful payment:
10. The Client later receives a delivery notification once work is provided.
1. The Client submits a custom brief through the order form or via email.
2. Hylixa reviews the request and issues a quotation.
3. The Client accepts the quotation.
4. A payment link or invoice is provided.
5. The Client pays and the order is activated.
6. Delivery follows under Section 7.
Promo Codes:
Promo Codes applied with account balance:
Most orders are delivered within 72 hours after payment confirmation.
For large, complex, or multi-document orders, delivery may exceed 72 hours.
In such cases:
A service is considered delivered when:
The earlier of the two constitutes delivery.
The Client has 7 calendar days to request revisions.
If no revisions or disputes are submitted, the order is deemed:
✔ Accepted
✔ Completed
✔ Non-refundable
8.1 Clients must provide accurate instructions, briefs, reference materials, and timely communications.
8.2 Hylixa is not responsible for delays caused by incomplete or unclear instructions.
8.3 Hylixa is not responsible for:
9.1 All fees are displayed on the Website or stated in a quotation.
9.2 Supported currencies:
9.3 VAT is included where required by law.
Final payable amounts are displayed before checkout.
9.4 Payments must be made in advance.
9.5 Hylixa may accept:
(Full Refund Policy available separately)
Refunds may be provided only when:
Refunds are not available:
Refund requests are reviewed within 72 hours.
Chargebacks without prior contact may result in account suspension.
Hylixa reserves the right to submit:
- Delivery logs
- Email correspondence
- IP logs
- Dashboard upload timestamps
- Project brief and acceptance history
as evidence to the acquiring bank.
11.1 Hylixa retains all Intellectual Property Rights until full payment is received.
11.2 Upon payment, the Client receives a non-exclusive, perpetual, worldwide commercial license to use the deliverables.
Restrictions:
To comply with payment industry standards and dispute resolution obligations, Hylixa stores:
Minimum retention period: 24 months.
All shared materials, business information, project drafts, and communication remain confidential.
Neither party may disclose such information without written consent.
This clause must remain in effect.
Our services are not offered to, or directed at, individuals or entities located in the United Kingdom.
We do not promote, supply, or deliver any services within the UK.
No part of our infrastructure, fulfillment, or delivery is carried out from within the UK.
Hylixa is not liable for:
Liability is limited to the amount paid for the service in question.
Either party may terminate the Contract if the other materially breaches these Terms and fails to remedy the breach within 30 days.
Termination does not affect accrued obligations.
These Terms are governed by the laws of England and Wales.
Disputes fall under the exclusive jurisdiction of the English courts.
VELETIS LTD
Company Number: 16089505
124 City Road
London, United Kingdom
EC1V 2NX
Email: [email protected]